“ALL CONSULTATIONS AND TRANSACTIONS CONCLUDED ARE SUBJECT TO THE COMPANIES

STANDARD TERMS AND CONDITIONS.”

 

STANDARD TERMS AND CONDITIONS

(INCLUDING SURETYSHIP & CESSION OF BOOK DEBT)

 

 

1. In this Contract, unless the context clearly indicates to the contrary, the following words and expressions shall bear the meaning hereinafter assigned to them:-

1.1 “The Company” shall mean Fairmount World Travel (Pty) Ltd, and/or anyone acting for or on behalf of the Company, provided such person has been duly authorized and is acting within his or her scope of duty. 

1.2 “The Client” shall mean the person who applies (directly or indirectly) to the Company for the Company’s services. The aforesaid will include but is not limited to a person who applies for his own use or benefit or that of any other person and whether applying as principal, agent or sub-Contractor. The Client shall include any other person on behalf of the Client or whom the Client, represents and includes the Client in the Company’s Application to do Business form.

1.3 “the Conditions” shall mean these terms and conditions and those of the Principal, where applicable;

1.4 “the Traveller” shall mean any person (whether or not such person is the Client) who utilizes or obtains any benefit from the Services of the Company. The Traveller shall include a potential Traveller.

1.5 “the Services” shall mean any travel or other service facility, product or matter incidental thereto of whatsoever nature arranged or to be arranged by the Company (whether directly or indirectly) to or for the Client or the Traveller. The aforesaid shall include inter alia but not be limited to the providing of advice or information, the booking of reservations for accommodation, transport or the like (whether by air, sea, land or otherwise), the application for passports, visas or other travel contracts, the arranging or obtaining of insurance, any other service or facility (even though not specifically requested by the Client or the Traveller) provided by the Company or which the Company in it’s sole and absolute discretion deems necessary or ancillary to the services of facilities requested, or anything else associated with or related to travel.

1.6 “the Principal” shall mean the provider of accommodation, transport, and all other relevant services or products arranged by the Company, or any services ancillary thereto provided by the Principal or any other party.

2. The Company in its sole, absolute and unfettered discretion may perform all or any of the Services, either personally or through the Principal. If any other person performs or renders the Services the terms and conditions of the Company will nevertheless bind the Traveller mutatis mutandis including any terms and conditions of any Principal or any such third party.

3. The Client and the Traveller specifically, irrevocably and unconditionally acknowledge and record that all or any Services rendered are subject to the Conditions and that the Company would not have contracted with the Client and/or Traveller if the Conditions were not binding on the Client and/or Traveller.

4. The Client and/or the Traveller acknowledge and record that they are aware that the Company in providing certain Services is acting as an appointed agent for and on behalf of Principals. The Company represents the Principal as agents only and accordingly accepts no liability for any loss, damage, injury, illness, harm or death which any Client and/or the Traveller may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by thePrincipal (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and Client and/or the Traveller and any right of recourse the Client and/or the Traveller may have, will be solely against the Principal. The Company will provide the identity and terms and conditions (or access thereto) of all the Principals relevant to the service being provided for Client and/or the Traveller’s booking. It’s the Client and/or the Traveller’s responsibility to familiarise itself with such terms and conditions (‘the Principal’s Conditions’).

5. The Company shall not be bound by any promises, undertakings, warranties, representations advices, recommendations, opinions or the like (whether express, implied, tacit by conduct or otherwise) unless same are specifically recorded in theConditions. The aforesaid shall apply inter alia to the Services or anything else having any reference or regard thereto. 

6. The Client agrees and undertakes and shall be obliged to ensure that the Conditions are brought to the attention of and rendered binding on the Traveller. In any event and without derogating from the aforesaid, the Client warrants and represents that it is authorised and entitled to enter into this Contract on behalf of the Traveller. By signing this Contract the Client also binds the Traveller to the Conditions.

7. The Services are provided on the express condition that the Company, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, illness, harm, trauma, death, delay or inconvenience to or additional expense incurred by any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client and/or the Traveller), their luggage, or other property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of the Company whatsoever, unless such claim is due to the gross negligence of the Company and such claim is lodged in writing with the Company within 30 (thirty) days after the end of the Services. Such liability will be subject to a limitation of R10 000, 00 (Ten Thousand Rand) per Client or Traveller per Booking. 

8. The Client indemnifies and holds harmless the Company, its employees and agents accordingly.

9. The Company, its employees and agents shall furthermore not be liable for any indirect and/or consequential loss or damages whatsoever.

10. The Company shall in its sole and absolute discretion be entitled at any time to withhold any existing or future Services. This will apply notwithstanding the fact that inter alia credit facilities have been granted to the Client or the Applicant.

11. Payments for Services rendered or to be rendered by the Company, including payment for air tickets or other payments or for Services, will be paid by the Client to the Company on demand, unless other specific terms for payment have been agreed to by the company in writing.

11.1 Terms of payment will apply irrespective of whether or not the Services and/or arrangements undertaken on behalf of the Client are used by the Traveller;

11.2 All amounts payable shall be effected in the currency of the Republic of South Africa without deduction or set-off and payments shall not be withheld or deferred inter alia on account of any claim or counter-claim which the Client or Traveller may have;

11.3 If payment is not received by the Company on due date, or the Client or Traveller is in breach, commits an act of insolvency, is placed in liquidation or is sequestrated, the full balance owed by the Client or Traveller shall immediately become due and payable and the Company shall be entitled without prejudice to any other rights or remedies available to it, to claim interest on such arrears at the rate of 2.5 % (two point five percent) above the prime overdraft rate charged by the Company’s bankers for overdraft facilities from time to time from the date the Services were provided;

11.4 The Company in its sole and absolute discretion shall be entitled at any stage to claim payment on demand of any amounts due to the Company and such amounts shall become due and payable immediately;

11.5 Documents such as tickets, vouchers and itineraries will not be released until payment in full has been received by the Company. Upon receipt of your travel documents, PLEASE CHECK that ALL the details therein are correct. 

12. Refunds for unused air tickets or cancelled bookings will only be made to the Client once such amount has been received from the Principal concerned and the Client will remain responsible for any cancellation fees, which may be set-off against the amount refundable to the Client. The aforesaid will not detract from the Client’s obligation to effect timeous payments to the Company.

13. All Services are subject to increases by the respective Principals, to exchange rate fluctuations and to any taxes imposed within the Republic of South Africa or by any foreign authority governing any respective foreign destination. This may apply even where such services have been paid for in full before any increase, rate change or legislation becomes effective if they apply retrospectively. The Client will remain responsible for all disbursements already made, or committed to be undertaken on its behalf by the Company.

14. Without derogating from anything hereinbefore contained, in the event of there being any increase, new levy or charge or fluctuation with the South African Rand against any foreign currencies which arises at any stage in respect of the Services, same shall be for the account of the Client.

15. Notwithstanding anything to the contrary contained in this Contract or otherwise, it shall be the exclusive obligation and responsibility of the Client and/or the Traveller to: -reconfirm airline reservations with the respective airline at least 72 hours (seventy hours) prior to departure or as otherwise required by the airline in question;

15.1 ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria)  and the like, where required, have been obtained. Please check the requirements with the Company before travelling. The Company will endeavour to assist the Client but such assistance will be at the Company's discretion and the Client and Traveller acknowledge that in doing so, the Company is not assuming any obligation or liability and the Client indemnifies the Company against any consequences of non-compliance.

15.2 Familiarise him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements.

15.3 Ensure that all passports are renewed. As a guideline, passports should be valid for 6 months after your scheduled return to South Africa

15.4 Ensure that the details supplied to Company mirror those details shown on their passport for international travel and ID documents for local travel.

15.5 Without derogating from anything contained above, the Client and the Travellerwill be obliged, faithfully, diligently and timeously to comply with all laws, conventions, rules, regulations and the like having any reference or regard to the Services or any portion thereof which are rendered by the Company. The Clientand the Traveller further agree and undertake to comply with and be bound by all terms and conditions relating to all or any Contracts (whether orally, in writing or otherwise) which may be concluded on their behalf relating to the Services which are being rendered.

16. The Client and the Traveller will be liable jointly and severally in solidum the one paying the other to be absolved, for payment of all amounts due to the Company or fulfillment of any obligations arising out of or pursuant to this Contract.

17. No waiver or condonation by the Company of any breach, failure or default in the performance by the Client or the Traveller, and no failure, refusal or neglect of the Company to exercise any rights hereunder or to insist upon strict compliance with or performance of the Client and/or the Traveller’s obligations under this agreement, or any other indulgence allowed or shown by the Company to the Client or the Traveller; shall constitute a waiver, variation or novation of any of the provisions of this Contract or a waiver by the Company of it’s rights at any time, or operate as an estoppel or create an estoppel against the Company.

18. No variation or alteration of these terms and conditions shall be binding on the Companyunless reduced to writing and duly signed by a duly authorised director of the Company.

19. This Contract constitutes the entire Contract between the parties and no warranties, promises, representations, undertakings or the like shall be of any force and effect save insofar as same are repeated and recorded herein or in a separate written Contract by the Company.

20. The Client and the Traveller agree to the jurisdiction of the Magistrate’s Court, notwithstanding that the amount in dispute is otherwise beyond the jurisdiction of that court. The Company will have the option to either to proceed in the Magistrate’s Court or any other court which may have jurisdiction. The Applicant and Client agree to pay the Company all legal costs on an attorney and own client scale, collection charges and tracing fees which may be incurred by the Company in connection with the recovery of any amounts payable or the enforcement of any rights.

21. DISPUTE RESOLUTION

Any and all dispute arising out of or in connection with the Conditions including any question regarding its existence, validity or termination, shall be dealt with as follows:

21.1 Firstly the managing director or equivalent of either party will meet within 5 (five) working days of the dispute arising in an attempt to resolve the matter amicably. Failing such amicable resolution of the dispute within 5 (five) days of their meeting, they will attempt to resolve the matter by mediation – the mediator will be an independent third party mutually agreed upon and, failing such mutual agreement, a party appointed as a mediator by the Arbitration Foundation of South Africa (‘AFSA’), which mediator must be appointed within 5 (five) days of their failing to resolve the matter amicably and the mediation itself must take place with a further 5 (five) days from the date the mediator is appointed. Failing such amicable resolution of the dispute by the intervention of a mediator, the dispute must be referred to arbitration in Johannesburg within 2 (two) days of the failure to resolve the dispute by the intervention of a mediator, which referral must be delivered in writing to and be conducted in terms of the rules of AFSA for the time being in force which rules are deemed to be incorporated by reference into this clause. The tribunal shall consist of 1 (one) arbitrator to be appointed pursuant to the AFSA Rules. The arbitrator’s decision shall be final and binding upon the parties and shall provide the sole and exclusive remedies of the parties. All judgment upon the award so rendered may be entered in any court having jurisdiction or application may be made to such court for a judicial acceptance of the award or orders of enforcement. The commencement of any arbitration proceedings under this Clause shall in no way affect the continual performance of the obligations relates to the subject matter of such proceedings. All arbitration proceedings shall be in the English Language.

21.2 Notwithstanding the provisions of this clause, either party may bring an urgent application to any court that has jurisdiction if circumstances arise that merit such an application.

22. The Client and the Traveller choose as their domicilium cititandi et executandi at which address all notices, legal processes, other documents can effectively be served and for all correspondence, the address which appears in the Application to do Business form.

23. A certificate signed by any manager or director of the Company reflecting the amount owing by the Client shall be prima facie proof of the Client’s indebtedness to the Company, the purpose of any action or insolvency or for any other purpose whatsoever where the amount of such claim is required to be established.

24. All or any obligations of the Client and the Traveller as set out hereinbefore shall be given effect to and shall be binding on their heirs, executors, administrators, assigns, successors in title, Trustee and liquidator.

25. DEED OF SURETYSHIP

25.1 The Client, the Traveller and Applicant binds himself in his/her private and individual capacity as surety for and co-principal debtor in solidum with the company, close corporation, partnership, trust or other legal entity on whose behalf he enters into this contract, in favour of the Company for the due performance of any obligation of such entity and for the payment by such entity of any amounts which may at any time become owing to the Company.

25.2 This suretyship shall be a continuing covering suretyship which may only be cancelled by the Company in writing.

25.3 The amount recoverable in terms of the suretyship will be the full amount due and owing to the Company at any time.

25.4 If more than one person signs the application, each signatory will be deemed to have signed a separate contract of suretyship. If for any reason, any one suretyship is not binding, then the obligations of the remaining signatories will nevertheless be and remain of full force and effect.

26. CESSION OF CLAIMS, BOOK DEBTS AND DEBTS

26.1 The Client, the Traveller and the Applicant jointly and severally hereby irrevocably and in rem suam cede, transfer, pledge, assign and makes over to the Company all it's rights, title, interest claim and demand in and to all claims, debts, book debts of whatsoever nature and description and howsoever arising which the  Client, the Traveller or the Applicant may now or at any time hereafter have against all and any persons, legal entities or any other legal personae whatsoever (‘the Debtors’) without exception as continuing covering security for the due payment of every sum of money which may now or at any time hereafter be or become owing by the Client, the Traveller or the Applicant jointly and severally to the Company arising from the Conditions or the Services (‘the Debt’).

26.2 Should it transpire that the Client, the Traveller or the Applicant has entered into prior deeds of cession or otherwise disposed of it's rights, title, interest claim and demand in and to any of the debts which from time to time will be subject to this cession, the Client, the Traveller or the Applicant shall be entitled to institute action against any of the Debtors provide that all sums of money which the Client, the Traveller or the Applicant collects from the Debtors shall be collected for and on behalf of the Company and provided furthermore that the Company may at any time terminate the Client, the Traveller or the Applicant’s right to collect such monies.

26.3 The Client, the Traveller and the Applicant acknowledge that the Company may at any time give notice of this cession to any of the Client and/or the Traveller’s and/or the Applicant’s Debtors.

26.4 The Company hereby accepts the cession and it's substitution for all purposes, mutatis mutandis, in the name, place and stead of the Client, the Traveller and the Applicant with immediate effect and the cession will remain in force until such time as the Debt and any other obligation and any further debts alluded to in clause 27.1 above have been extinguished and/or the Company has agreed in writing to terminate the cession.

27. INSURANCE - It is strongly advised that all Clients take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment (Note that this is not an exhaustive list). The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. It shall not be obligatory upon the Company to effect insurance for the Client except upon detailed instructions given in writing and all insurance effected by the Company pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and the Company shall not be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Once the insurance has been confirmed and paid for, the Client will be issued with a policy document of the insurer.

28. LATE BOOKING & AMENDMENT FEES - A late booking fee per booking may be charged in respect of bookings received within 4 working days prior to the departure date. This charge is levied to cover communication expenses involved. An amendment fee per booking may be levied for any changes to the confirmed itinerary.

29. FORCE MAJEURE – The Company shall have the right to cancel any contract should its fulfilment be rendered impossible, impeded, or frustrated, by strike, lock-out, civil commotion, war, act of God, force majeure, lack of materials, operation of law or regulations or order made by any statutory or other duly constituted authorities or any other cause beyond the control of the Company.

30. INTERNET BOOKINGS – If the Client requests or instructs the Company to do bookings via the Internet, the Client irrevocably authorises the Company to do the following on its behalf (1) make any selections of and for the Proposed Travel Arrangements (2) make payments and (3) accept booking conditions.

POPI Privacy Policy

Where we refer to process, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with your Personal Information. As a general rule we will only process your personal information if this is required to deliver or offer a service or carry out a transaction.

In this Privacy Policy when we say “we” or “us” or “our” this includes our company and any of its subsidiaries.

If you use our services, you agree that we may process your personal information as explained in this Privacy Policy. Please read this Privacy Policy carefully because it may limit your rights.

We may change this Privacy Policy from time to time if the law or business practices require it.

The version of the Privacy Policy displayed on our website will apply to your interactions with us.

This Privacy Policy establishes a general standard for the appropriate protection of personal information within our company’s environment and it provides principles regarding the rights of individuals to privacy and to reasonable safeguards of their personal information.

What is personal information?

Personal information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:

  • your marital status;

  • your national origin;

  • your age;

  • your language; birth place; education;

  • your financial history (like your income, third party payments made on your behalf and the like)

  • your identifying number (like an employee number, identity number or passport number);

  • your e-mail address; physical address; telephone number;

  • your biometric information (like fingerprints, your signature or voice);

  • your race; gender; sex; pregnancy status; ethnic origin; social origin; colour; sexual orientation;

  • your physical health; mental health; well-being; disability; religion; belief; conscience; culture;

  • your medical history; criminal history; employment history;

  • your personal views, preferences and opinions;

  • your confidential correspondence; 

  • another’s views or opinions about you.

Personal information includes special personal information, as explained below.

When will we process your personal information?

We will only process your personal information for lawful purposes relating to our business if the following applies:

  • if you have consented to us processing your personal information;

  • if a person who is legally authorised by you, the law or a court, has consented;

  • if it is necessary to conclude or perform under a contract we have with you;

  • if the law requires or permits it;

  • if it is required to protect or pursue your, our, or a third party’s legitimate interest.

What is special personal information?

Special personal information is personal information about the following:

  • your race;

  • your ethnic origin;

  • your trade union membership;

  • your health;

  • your biometric information;

  • your criminal behaviour and alleged commission of an offence.

 When will we process your special personal information?

We may process your special personal information in the following circumstances:

  • if you have consented to the processing;

  • if the information is being used for any human resource or payroll requirement;

  • if the processing is needed to create, use or protect a right or obligation in law;

  • if the processing is for statistical or research purposes and all legal conditions are met;

  • if the special personal information was made public by you;

  • if the processing is required by law;

  • if racial information is processed, and the processing is required to identify you; or if health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy or to enforce an insurance right or obligation.

When and from where we obtain personal information about you

  • We collect personal information from you directly.

  • We collect information about you based on your use of our products or services. 

  • We collect information about you based on how you engage or interact with us such as via our support desk, emails, letters, telephone calls, website and surveys.

  • We collect personal information from completed forms eg contact and billing information, booking forms, registration forms, feedback review forms, online enquiries and the like.

  •  We collect personal information from 3rd parties that are directly integrated with our software platform.

  • We may collect personal information from a public record or if you have deliberately made the information public. 

 

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties.

The third parties from whom we may collect your personal information include, but are not limited to, the following:

  • companies associated with our company for any of the purposes identified in this Privacy Policy;

  • your spouse, dependents, partner, employer, and other similar sources;

  • people you have authorised to share your personal information, such as a person who makes a booking on your behalf or a medical practitioner for insurance purposes;

  • attorneys, tracing agents, debt collectors and other persons who assist with the enforcement of agreements;

  • payment processing services providers, merchants, banks and other persons who assist with the processing of your payment instructions;

  • insurers, brokers, other financial institutions or other organisations that assist with insurance and assurance underwriting, the providing of insurance and assurance policies and products, the assessment of insurance and assurance claims and other related purposes;

  • law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime;

  • regulatory authorities, industry ombudsman, governmental departments, local and international tax authorities;

  • trustees, executors or curators appointed by a court or legal authority;

  • our service providers, agents and sub-contractors and other persons we use to offer and provide services to you;

  • courts of law or tribunals;

  • participating partners, whether retail or online, in any customer loyalty reward programmes.

Reasons we need to process your personal information

We will process your personal information for the following reasons:

  • to provide you with products and services; 

  • to market our products and services to you;

  • to respond to your enquiries and complaints;

  • to provide you with invoices, statements, reports, quotations and confirmations;

  • to comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions and rules), voluntary and involuntary codes of conduct and industry agreements or to fulfil reporting requirements and information requests;

  • to conduct market and behavioural research, including scoring and analysis to determine if you qualify for products and services or to determine your credit or insurance risk;

  • to develop, test and improve products and services for you;

  • for historical, statistical and research purposes, like market segmentation;

  • to process payment instruments;

  • to create, manufacture and print payment advice;

  • to enable us to deliver documents or notices to you;

  • for security, identity verification and to check the accuracy of your personal information;

  • to communicate with you and carry out your instructions and requests;

  • for customer satisfaction surveys, promotional offerings;

  • insurance and assurance underwriting and administration;

  • to process or consider or assess insurance or assurance claims;

  • to provide insurance and assurance policies and products and related services;

  • to enable you to take part in customer loyalty reward programmes, to determine your qualification for participation, earning of reward points, determining your rewards level, monitoring your buying behaviour with our rewards partners to allocate the correct points or inform you of appropriate products and services you may be interested in or to inform our reward partners about your purchasing behaviour;

  • to enable you to take part in and make use of value-added services;

  • to assess our lending and insurance risks; 

  • for any other related purposes.

How we use your personal information for marketing

  • We will use your personal information to market our products and services to you.

  • We will do this in person, by post, telephone, or electronic communication such as SMS, email and fax.

  • If you are not our customer, or in any other instances where the law requires, we will only market to you by electronic communication with your consent.

  • In all cases you can request us to stop sending marketing communications to you at any time.

When, how and with whom we share your personal information

In general, we will only share your personal information if any one or more of the following apply:

  • if you have consented to this;

  • if it is necessary to conclude or perform under a contract we have with you;

  • if the law requires it; 

  • if it’s necessary to protect or pursue your, our, or a third party’s legitimate interests.

Where required, the company may share your personal information with the following persons. These persons have an obligation to keep your personal information secure and confidential: 

  • other members of the company or appointed third parties (like its authorised agents, partners, contractors, cessionaries and suppliers) for any of the purposes identified in this Privacy Policy;  

  • our employees as required by their employment conditions;

  • attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements;  

  • payment processing services providers, merchants, banks and other persons that assist with the processing of your payment instructions; 

  • law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime;

  • Regulatory authorities, industry ombudsmen, governmental departments, local and international tax authorities and other persons the law requires us to share your personal information with; 

  • our service providers, agents and sub-contractors and other persons we use to offer and provide products and services to you; 

  • persons to whom we have ceded our rights or delegated our obligations to under agreements, like where a business is sold; 

  • courts of law or tribunals that require the personal information to adjudicate referrals, actions or applications;  

  • trustees, executors or curators appointed by a court of law or legal authority; 

  • participating partners in our customer loyalty reward programmes, where you purchase products and service or spend loyalty rewards; 

  • our joint venture and other partners with whom we have concluded business agreements, for your benefit.

  

 

Under what circumstances will we transfer your information to other countries?

We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:

  • where the transfer is necessary to enter into or perform under a contract with you, or a contract with a third party that is in your interest;

  • where you have consented to the transfer; 

  • where it is not reasonably practical to obtain your consent, the transfer is in your interest

  • where your personal information will be adequately protected under the other country’s laws or an agreement with the third party recipient.

This transfer will take place within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in our country or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.

Your duties and rights about the personal information we have about you

  • You must provide proof of identity when enforcing the rights below.

  • You must inform us when your personal information changes.

Please refer to our Promotion of Access to Information Act 2 of 2000 Manual (PAIA Manual) for further information on how you can give effect to the rights listed below. The PAIA Manual can be found on our website.

You have the right to request access to the personal information we have about you by contacting us. This includes requesting:

  • confirmation that we hold your personal information;

  • a copy or description of the record containing your personal information; and

  • the identity or categories of third parties who have had access to your personal information.

We will attend to requests for access to personal information within a reasonable time. You may be required to pay a fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request.

Please note that the law may limit your right to access information.

You have the right to request us to correct or delete the personal information we have about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or we are no longer authorised to keep it. You must inform us of your request in writing. Please refer to our PAIA Manual for further information in this regard, like the process you should follow to give effect to this right. It may take up to 15 business days for the change to reflect on our systems. We may request documents from you to verify the change in personal information.

A specific agreement that you have entered into with us may determine how you must change your personal information provided at the time when you entered into the specific agreement. Please adhere to these requirements. If the law requires us to keep the personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your business relationship with us.

You may object on reasonable grounds to the processing of your personal information.

We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing was done according to your consent or the processing is necessary to conclude or perform under a contract with you.

Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it. It may take up to 15 business days for the change to reflect on our systems. During this time we may still process your personal information. You must inform us of any objection in writing. Please refer to our PAIA Manual for further information in this regard, like the process you should follow to give effect to this right.

You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible.

How we secure your personal information

We will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices. Our security measures (including physical, technological and procedural safeguards) will be appropriate and reasonable. This includes the following:

  • keeping our systems secure (like monitoring access and usage);

  • storing our records securely;

  • controlling the access to our buildings, systems and/or records; 

  • safely destroying or deleting records;

  • ensuring compliance with international security standards.

How long do we keep your personal information?

We will keep your personal information for as long as:

  • the law requires us to keep it;

  • a contract between you and us requires us to keep it;

  • you have consented for us to keep it;

  • we are required to keep it to achieve the purposes listed in this Privacy Policy;

  • we require it for statistical or research purposes;

  • a code of conduct requires us to keep it; 

  • we require it for our lawful business purposes.

Please note: We may keep your personal information even if you no longer have a relationship with us, for the historical data that may be required by your employer.

Our cookie policy

Cookies are small text files that websites place and store on the computers and mobile devices of website users. These files are generally used to recognise you, remember you and your preferences to improve your user experience. We may also use cookies to prevent fraud and for analytics.

Cookies may contain personal information. By using our websites or applications you agree that cookies may be used.