To all of our loyal and long standing clients,

 

These last few months have immersed us in a situation unlike any we’ve seen before. This pandemic is forcing all of us into a new normal. In order to get through it, we need calm, communication and care as well as working together.

 

Experts are urging us to do our part by staying at home, to slow the rate of infection and relieve stress on health care infrastructure and personnel. I ask all of you to do your part to reduce the spread of the virus by observing the practices and policies that have been put in place for everyone’s safety.

 

It’s impossible to assess the impact that this will have on each of us, the global economy and our business right now, but I am convinced that together, we will conquer this enemy.

 

Over the years, the travel industry has weathered many storms, granted nothing like this one, but I am certain that we’ll navigate this one as well. We will continue to communicate frequently with all our clients as things evolve.

 

Please don’t hesitate to approach us with any questions or concerns for any travel related issue.

 

The most important thing right now is for each of us to take care of ourselves, our loved ones and each other.

 

We are all in this together – we will get through this crisis. You will continue to hear from us in the future. We will beat Covid-19 of that I am certain.

Testimonials of people we have assisted during COVID-19 restrictions:

  • Ingrid, I wanted to thank you so much for everything, for helping me and my parents, and for being such an amazing travel agent. You exceeded any single agent in the world by the service you gave us, for real, very good job - Moises Levy

  • Everything turned out great. Thanks again for everything you did. You did a great job I wish you the best !!! Of course is difficult in this strange times to travel and all the papers etc. But you really do it wonderfully. It was our pleasure working with you and hope all is back to normal soon - Raquel S

  • I just wanted to thank you all for the huge effort you put in to bring our kids back to Israel, the utter relief we all feel is indescribable, may you all stay safe and have a beautiful Shabbat, there are simply no words to describe the immense gratitude we feel. Take care - Michelle Gellman

  • Hey Ingrid. I just wanted to thank you so much for all your help, care and concern. Your efforts blew us all away.  I am so relieved to be back in Israel and will forever be grateful for your hard work. You did a phenomenal job and we all thank you so much. Keep well and stay safe. Kind regards - Tali Kadish

  • Dear Ingrid, Thank you so much for your care, love and patience. We pray for you every day and wait so much to travel with you, because we find it impossible to travel with anyone else. I hope that soon all this madness will be over. Love - Yelena and all my family

  • Hi Ingrid. Just wanted to say thank you for all your effort and help in getting last week’s flight to Israel arranged. I know you worked incredibly hard in the background to make sure that the connecting flight waited for us and I’m sure there were many other behind the scenes activities that we’re not even aware of. Good luck with the upcoming flights and take care. Thanks - Akiva Ehrlich

  • I spoke to Tania this morning and she said I must say a big thank you from their side too for helping us with the repatriation flight. We are like family, so they are delighted that you could help us. Again, a big big thank you from me too - Sharon van der Nest

  • Dear Ingrid, Steve and I are eternally grateful for all you have done in assisting us to get to Israel. You have gone way and beyond. Thank you, sending warm wishes - Steve and Rahle

  • Dear Ingrid, A HUGE THANK YOU for all you did to make sure our kids returned safely to Israel. It was nail biting, but you did it and I appreciate all your efforts and communication along the way! Love - Dorothy Sank

  • Hi Ingrid, I just wanted to thank you for all your work and help with organizing the flight to Israel on Wednesday. So good to finally be back here. Regards - Emma Schneider

  • Hi Ingrid. It’s really great to be in israel! Israel (Jerusalem) feels great, even though I’m in quarantine. I’m giving your number and contacts details to anyone who wants to fly. You are so stunning and I will keep totally up to date with my travel plans with you. Hope you doing alright and good shabbas to you and your family - Love Lara Stein

  • בוקר טוב. בשעה טובה למין הגיע לארץ. הכל עבר קשורה. נכנס לבידוד 14 יום במלונית בירושלים. תודה רבה על הכל, היתה לי הזכות להכיר אתכם ,אנשים נפלאים ,שירות מקצועי ואמין מעריכה מאוד. תשמרו על עצמכם - Irit and Lamin Dekel

  • Thank you Ingrid as usual for your brilliant organizing ability and kindness in arranging to get the students to Israel on the flight on 19 August -        Dr Nadia Loewke

  • Dear Ingrid, just wanted to say thank you for everything and all the hard work that goes into these flights to get us to Israel - Lots of love Terri Bennett

  • Hello Ingrid, I arrived safely in Israel and i'm in quarantine now. Thanks for arranging the repatriation flight through Addis Ababa. Everything was perfect. Thank you and Shabat Shalom - Karin Savulescu

  • היי אינגריד, נחתנו אתמול בשלום בארץ, רק רציתי להודות לך על השירות והעזרה, היית מדהימה וזה לא מובן מאליו! תודה ושבת שלום לך ולמשפחה - נעה טבנקין.

  • Thanks so much for everything Ingrid. It was such a pleasure dealing with you and was all so effortless and efficient :-) All the best - Caryn Cohen

Socially distanced luggage

Aliyah group to Tel Aviv 1 July 2020

In these unprecedented times of the COVID- 19 virus, please be aware of the following:

 

  1. Travel Insurance: If you have any questions about your insurance cover please contact the insurance company directly. Your travel agent is not authorised to advise you on the terms of insurance and how they may apply to your individual needs or circumstances.

  2. Cancellations: Should you need to cancel a booking, the cancellation and refund policies of each relevant party will apply. Airlines, tour operators and other third party providers may impose cancellations fees, and refund rules, which your travel agent cannot alter.  Your travel agent cannot be held liable for any loss or damage directly or indirectly suffered as a result of any cancellations or changes. 

  3. Medical advice:  Your travel agent is not in a position to provide any medical or related advice pertaining to the COVID-19 virus. Please direct medical questions to a healthcare professional and please consult reputable and up to date advisories regarding safety to travel to any particular destination and best practice precautions while travelling.

16A Garden Road

Orchards

Johannesburg

South Africa

Tel: +27 11 640 3059

Operating Hours:

Monday to Friday 8:30am-4:30pm

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